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Can I have that design it in a different colour?Yes. Give very specific colour description. If you just add a message to say you want it in "blue", that is not detailed enough. There are many shades of "blue", from sky blue to navy blue. Otherwise, delay your purchase and contact us to discuss the design and colour.
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Can I purchase a design in large quantities?Yes, with sufficient lead time. Contact us for a discussion, as we do not usually keep large stock of raw materials. Our designs are not meant for wholesale, so extra lead time will be needed for purchase of sufficient materials to meet your order.
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Can you create a new design just for me?Yes, with a premium. Such designs remain my copyright for displays, but will not be re-produced for sale to other people. You will receive an official document from me stating as such. However, as the design is not patented, I will not be able to legally prevent other people from copying. Contact us for a discussion.
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Can I get a exchange or refund if I do not like the product?Yes, within 7 days and if we receive the product with packaging intact. For hygiene reasons, if we find that the product has been opened, we will return it to you without exchange or refund. All shipping charges will be borne by you.
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Do you do repairs or maintenance?Replacement of charms or crystals can be arranged and charges apply. All shipping charges will be borne by you. Repairs are more tricky, as we have to determine the extent of damage. Whatever the situation, contact us and we will do our best to advise and serve you.
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What types of workshops do you conduct?I have standard workshops at pre-determined design, location and time. I also collaborate with other crafters to teach specialised relevant designs, also at specific location and time. However, my customised workshops allow you to decide on date, time, venue and design.
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Who are suited to attend your workshops?Our workshops are suitable for beginners and those with some experience with knotting. Age is not a barrier, but children under 10 years old must be accompanied by an adult. To-date, my youngerst student is 8 and oldest is 92. Unfortunately, knotting requires dexterity in both hands, especially the fingers. We will gladly provide the experience for those with dexterity or cognitive issues, with the understanding that the teacher-student ratio has to be very small and the end product might not be perfect. Those with Special Needs are very welcomed. Feel free to contact us for a discussion.
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What language mediums can you conduct workshops in?I can conduct workshops in either English or Mandarin. I am also conversant in Teochew and Cantonese.
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How much do you charge for workshops?That depends. The per pax fees for standard workshops and collaborations are fixed and published, starting from as low as $25. The fees for customised workshops include trainer fees, which starts from $50 per hour, and material fees, which starts from $5 per pax. We offer special rates for NPO. Appreciate you understanding that dates and slots are reserved only upon receipt of fees/deposit. Please refer to the questions on refunds, postponements and cancellations for more information.
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Can I postpone a workshop?Yes, of course, but penalties may apply. Postponement means loss of business for us, as you would have taken up 2 time slots (your original slot plus new slot). Postponement incur forfeit of part or all of deposit. Postponement made in writing 7 days or less prior to event, 100% deposit will be forfeited. Postponement made in writing 14 days or less prior to event, 50% deposit will be forfeited. Postponement made in writing more than 14 days prior to event, 25% deposit will be forfeited.
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If I missed a workshop, can I get a refund or attend makeup lessons?"Sorry, there are no refunds. However, in goodwill, we may place you in the waiting list for the next class of same content and fees, subject to availability. Changing to a class with different content is not acceptable. If the fee structure increases for the next class with the same content, you will need to top up the difference.
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If you cancel a workshop, can I get a refund or attend makeup lessons?"Yes, with conditions. a. For paid participants. You will be informed via email. You can choose to get a full refund or attend a similar alternative workshop. You will also get a 20% discount for your next workshop. b. For registered participants who did not pre-pay. You will be informed via email. You are welcomed to register for alternative workshops.
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Do you conduct refresher courses?Not really, but participants are encouraged to keep in touch for technical support after a workshop. Third-party online videos usually become more comprehensible after attending our workshops. We can give you a discount on workshop fees if you re-take the same workshop within 3 months.
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What are your qualifications?I am self-taught. My learning journey began 30 over years ago with a Chinese knotting book, and is still on-going. I am ACTA certified and is a MOE registered trainer. I have been through Facilitator training by Fei Yue, and has a certificate in Visual Merchandising from NAFA.
Updated June 2021
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Frequently Asked Questions
Did you know?
Pioneering (scout movement) is the art of using ropes and wooden spars joined by knots and lashings to create a structure.
童子军利用绳索，以特定的结款，连接木条，筑起结构体。
To tie the knot is to get married. In the old days, traditional Chinese weddings are not complete without the symbol of happiness, 囍, knotted by hand, in flaming red cord. It has since been largely replaced by paper-cuttings or printed stickers.
古代传统的华人结婚礼仪少不了一对用红线手编的囍结。如今大多已被剪纸和印制贴纸所取代。
In topology, knot theory is the study of mathematical knots. While inspired by knots which appear in daily life in shoelaces and rope, a mathematical knot differs in that the ends are joined together so that it cannot be undone, the simplest knot being a ring.
数学科系中有一项结的理论。虽以日常生活的应用结为基础，数学结论的特点是头尾相连，无法开解。最简单的例子就是圆圈。
A knot of people is a group of people who are standing very close together.
If you feel a knot in your stomach, you get an uncomfortable tight feeling in your stomach, usually because you are afraid or excited.
A knot in a piece of wood is a small hard area where a branch grew.
A knot is a unit of speed. The speed of ships, aircraft, and winds is measured in knots.
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