Can I have that design it in a different colour?
Yes. Give very specific colour description. If you just add a message to say you want it in "blue", that is not detailed enough. There are many shades of "blue", from sky blue to navy blue. Otherwise, delay your purchase and contact us to discuss the design and colour.
Can I purchase a design in large quantities?
Yes, with sufficient lead time. Contact us for a discussion, as we do not usually keep large stock of raw materials. Our designs are not meant for wholesale, so extra lead time will be needed for purchase of sufficient materials to meet your order.
Can you create a new design just for me?
Yes, with a premium. Such designs remain my copyright for displays, but will not be re-produced for sale to other people. You will receive an official document from me stating as such. However, as the design is not patented, I will not be able to legally prevent other people from copying. Contact us for a discussion.
Can I get a exchange or refund if I do not like the product?
Yes, within 7 days and if we receive the product with packaging intact. For hygiene reasons, if we find that the product has been opened, we will return it to you without exchange or refund. All shipping charges will be borne by you.
Do you do repairs or maintenance?
Replacement of charms or crystals can be arranged and charges apply. All shipping charges will be borne by you. Repairs are more tricky, as we have to determine the extent of damage. Whatever the situation, contact us and we will do our best to advise and serve you.
Who are suited to attend your workshops?
Our workshops are suitable for beginners and those with some experience with knotting. Age is not a barrier, but children under 10 years old must be accompanied by an adult. Those with Special Needs are welcomed to learn alongside the other participants. Or contact us to arrange for a separate session.
How much do you charge for workshops?
That depends. The per pax fees for standard workshops and collaborations are fixed and published, starting from as low as $8. The fees for customised workshops include trainer fees, which starts from $50 per hour, and material fees, which starts from $5 per pax. We offer special rates for NPO. Official quotation superceds the above guidelines.
If I missed a workshop, can I get a refund or attend makeup lessons?
Sorry, there are no refunds. However, in goodwill, you can choose to be placed in the waiting list for the next class of same content and fees. Changing to a class with different content is not acceptable. If the fee structure increases for the next class with the same content, you will need to top up the difference.
Do you conduct refresher courses?
Not really, but participants are encouraged to keep in touch for technical support after a workshop. Third-party online videos usually become more comprehensible after attending our workshops. We can give you a discount on workshop fees if you re-take the same workshop within 3 months.
What are your qualifications?
I am self-taught. My learning journey began 30 over years ago with a Chinese knotting book, and is still on-going. Currently, I am a registered trainer for MOE and PA.
What types of workshops do you conduct?
I have standard workshops at pre-determined design, location and time. I also collaborate with other crafters to teach specialised relevant designs, also at specific location and time. However, my customised workshops allow you to decide on date, time, venue and design.
What language mediums can you conduct workshops in?
I can conduct workshops in either English or Mandarin. I am also conversant in Teochew and Cantonese.
If you cancel a workshop, can I get a refund or attend makeup lessons?
Yes, with conditions.
Updated April 2018
Frequently Asked Questions
Did you know?
A lapidary is a crafts person who cuts, polishes and engraves stones. 石头工匠。
Pioneering (scout movement) is the art of using ropes and wooden spars joined by knots and lashings to create a structure.
In the old days, traditional Chinese weddings are not complete without the symbol of happiness, 囍, knotted by hand, in flaming red cord. It has since been largely replaced by paper-cuttings or printed stickers.
In topology, knot theory is the study of mathematical knots. While inspired by knots which appear in daily life in shoelaces and rope, a mathematical knot differs in that the ends are joined together so that it cannot be undone, the simplest knot being a ring.
A knot of people is a group of people who are standing very close together.
If you feel a knot in your stomach, you get an uncomfortable tight feeling in your stomach, usually because you are afraid or excited.
A knot in a piece of wood is a small hard area where a branch grew.
A knot is a unit of speed. The speed of ships, aircraft, and winds is measured in knots.